Privacy Policy

Effective Date: October 5, 2026

Phoenix Meds Inc. (“Phoenix Meds,” “we,” “us,” or “our”) respects the privacy of healthcare organizations, healthcare professionals, business contacts, website visitors, and others who interact with us.

This Privacy Policy explains the types of information we may collect, how we use that information, when information may be disclosed, and the privacy choices that may be available to you.

This Privacy Policy applies to information collected through phoenixmedsinc.com, website forms, professional account features, business communications, and Phoenix Meds administrative and sourcing-coordination services.

Phoenix Meds primarily provides business-to-business administrative and sourcing-coordination support to qualified healthcare organizations. Phoenix Meds is not a pharmacy, medical practice, prescriber, manufacturer, outsourcing facility, drug compounder, wholesaler, distributor, or dispensing facility.

1. Information We May Collect

The information Phoenix Meds collects depends on how you interact with us.

Information You Provide

We may collect information you voluntarily provide, including:

• name;

• business or organization name;

• professional title or role;

• business address;

• email address;

• telephone number;

• city and state;

• account information;

• professional or facility credentials;

• professional license or registration information;

• documents submitted for professional or organizational verification;

• information contained in a contact form or business inquiry;

• correspondence and communications with Phoenix Meds; and

• other information you choose to provide.

Where access to particular services or professional features is restricted to qualified healthcare organizations or professionals, Phoenix Meds may request information reasonably necessary to verify eligibility.

Business and Professional Information

Phoenix Meds may collect or review professional and business information from public or authorized sources.

These sources may include:

• state professional licensing boards;

• state boards of pharmacy;

• federal or state government databases;

• regulatory agencies;

• business records;

• professional directories;

• participating organizations; and

• other legitimate public or business sources.

Information reviewed may include professional licenses, facility licenses, registrations, professional affiliations, business addresses, regulatory information, and other information relevant to credential or organizational verification.

Website and Technical Information

Depending on the technologies operating on our website, certain information may be collected automatically when you visit or interact with the site.

This may include:

• Internet Protocol (IP) address;

• browser type;

• device type;

• operating system;

• referring website or page;

• pages viewed;

• date and time of access;

• website interactions; and

• diagnostic, performance, security, or technical information.

Phoenix Meds may use this information to operate, maintain, secure, understand, and improve the website.

2. Provider-Facing Website and Patient Information

Phoenix Meds provides business-to-business services to qualified healthcare organizations. Our website and ordinary services are not designed for use by patients.

Phoenix Meds does not request or require patient names, dates of birth, diagnoses, prescriptions, treatment records, medical records, or other patient-identifiable health information as part of its ordinary administrative and sourcing-coordination services.

Healthcare organizations should not submit protected health information (“PHI”), patient medical records, or other patient-identifiable health information through Phoenix Meds website forms, ordinary email communications, account features, or other general business channels.

Phoenix Meds is not a healthcare provider, health plan, or healthcare clearinghouse and does not provide patient diagnosis, treatment, prescribing, dispensing, or other patient-facing healthcare services.

If Phoenix Meds’ services or data-handling practices materially change in the future so that Phoenix Meds creates, receives, maintains, or transmits PHI on behalf of a HIPAA-covered entity, Phoenix Meds will evaluate and implement any privacy, security, contractual, and regulatory requirements applicable to those activities.

This Privacy Policy is not a HIPAA Notice of Privacy Practices.

3. Cookies and Similar Technologies

Phoenix Meds and service providers supporting our website may use cookies and similar technologies.

These technologies may be used to:

• maintain website functionality;

• remember preferences;

• protect website security;

• detect fraud, abuse, or suspicious activity;

• understand website traffic;

• measure website performance;

• understand how visitors interact with website pages; and

• improve website usability and content.

Your browser may allow you to block, restrict, or delete cookies.

Restricting certain cookies may affect the operation of some website features.

Where applicable law requires consent before certain analytics or other non-essential technologies are used, Phoenix Meds will provide or honor the required consent choices.

4. Website Analytics and Search Performance

Phoenix Meds uses analytics and search-performance services to understand how visitors find and use our website, monitor technical performance, identify website problems, and improve our content and user experience.

Google Analytics

Phoenix Meds uses Google Analytics to understand website traffic and usage.

Depending on Google Analytics settings and a visitor’s browser or device, Google Analytics may process information concerning:

• pages viewed;

• website interactions;

• referral sources;

• browser and device information;

• technical information associated with website access; and

• other website usage information.

Phoenix Meds uses Google Analytics for website measurement, traffic analysis, and website improvement.

Phoenix Meds does not currently use Google Analytics to operate paid advertising or remarketing campaigns.

Google processes information collected through Google Analytics in accordance with Google’s applicable terms and privacy practices.

Google Search Console

Phoenix Meds may use Google Search Console to understand how the website appears and performs within Google Search.

Search Console may provide information such as:

• search queries;

• search impressions;

• clicks;

• search-result position;

• indexing information;

• crawl information; and

• technical website issues.

Phoenix Meds uses this information for search-engine optimization, website indexing, technical monitoring, and website improvement.

Bing Webmaster Tools

Phoenix Meds uses Bing Webmaster Tools to understand how the website appears and performs within Microsoft’s Bing search services.

Information available through Bing Webmaster Tools may include:

• search queries;

• impressions;

• clicks;

• indexing status;

• crawl information;

• technical errors; and

• other search-performance information.

Phoenix Meds uses this information for search-engine optimization, indexing, technical monitoring, and website improvement.

Microsoft Clarity

Phoenix Meds may use Microsoft Clarity to better understand how visitors interact with our website and to identify usability or technical issues.

Depending on how Clarity is configured, Clarity may process website interaction and technical information such as:

• pages viewed;

• clicks;

• scrolling behavior;

• navigation patterns;

• browser and device information;

• session and interaction information; and

• diagnostic or website-performance information.

Phoenix Meds uses Microsoft Clarity for website analytics, usability analysis, troubleshooting, and website improvement.

Phoenix Meds does not currently operate Microsoft Advertising or use Clarity to run Phoenix Meds paid advertising or remarketing campaigns.

Microsoft may use cookies and process information collected through Clarity in accordance with Microsoft’s applicable terms and privacy practices.

Where applicable law requires consent for analytics cookies or similar technologies, Phoenix Meds will provide or honor the required consent choices.

No Paid Advertising or Remarketing

Phoenix Meds does not currently use Google Ads, Microsoft Advertising, Meta advertising, or other paid advertising or remarketing technologies on this website.

If Phoenix Meds materially changes its use of analytics, advertising, or tracking technologies, this Privacy Policy will be updated as appropriate.

5. Information Submitted Through Website Forms

Phoenix Meds website forms are intended for professional and business inquiries.

Information submitted should be limited to information reasonably necessary for the business purpose involved.

Do not submit:

• patient medical records;

• patient names together with medical information;

• patient dates of birth;

• diagnoses;

• prescriptions;

• treatment records;

• Social Security numbers;

• financial-account credentials; or

• other unnecessary highly sensitive personal information.

Providing an email address or telephone number for a business inquiry does not by itself constitute consent to receive recurring promotional communications where separate consent is required by law.

6. How We Use Information

Phoenix Meds may use information for legitimate business and operational purposes, including to:

• respond to inquiries;

• communicate with healthcare organizations and professional contacts;

• provide requested administrative and coordination services;

• establish and manage professional accounts;

• verify professional or organizational credentials;

• maintain credential-verification records;

• communicate regarding existing business relationships;

• provide customer or technical support;

• maintain internal business records;

• operate, maintain, secure, and improve the website;

• analyze website traffic and performance;

• improve website usability and content;

• detect or investigate fraud, abuse, security incidents, or unauthorized activity;

• protect Phoenix Meds, its systems, users, and other parties;

• enforce applicable agreements and website terms;

• comply with applicable legal, regulatory, contractual, or governmental requirements;

• respond to lawful requests from courts, regulators, or government authorities;

• evaluate and improve our services;

• create aggregated or de-identified information where appropriate; and

• carry out another purpose disclosed when information is collected or where you provide consent when required.

Phoenix Meds does not use information submitted through ordinary website inquiries to diagnose patients, prescribe treatment, or make patient-specific clinical decisions.

7. Communications

Phoenix Meds may use the contact information you provide to communicate with you concerning:

• your inquiry;

• your professional account;

• credential verification;

• requested services;

• administrative matters;

• security matters;

• changes affecting an existing business relationship; or

• another legitimate business purpose.

Where permitted by law, Phoenix Meds may also send professional or business communications concerning Phoenix Meds services.

You may unsubscribe from promotional email communications using the unsubscribe mechanism provided in the communication or by contacting Phoenix Meds.

Opting out of promotional communications does not prevent Phoenix Meds from sending communications reasonably necessary for account administration, security, legal compliance, an existing business relationship, or a service you requested.

8. How We May Disclose Information

Phoenix Meds may disclose information when reasonably necessary for the legitimate purposes described in this Privacy Policy.

Service Providers and Contractors

We may provide information to companies or professionals that perform services for or on behalf of Phoenix Meds.

These may include providers of:

• website hosting;

• information technology;

• cybersecurity;

• email and business communications;

• customer relationship management;

• document management;

• website analytics;

• accounting;

• legal or professional services; and

• other operational support.

Service providers receive information as appropriate for the services they perform and are subject to applicable contractual and legal requirements.

Independent Organizations

Where necessary to perform an authorized administrative or sourcing-coordination service, information may be communicated to an appropriate independent organization participating in that business process.

Depending on the circumstances, these organizations may include:

• healthcare organizations;

• pharmacies;

• outsourcing facilities;

• laboratories;

• distributors;

• wholesalers;

• logistics providers; or

• other professional entities.

Such information should relate to the healthcare organization, professional, facility, business request, or other non-patient business information required for the applicable coordination activity.

Independent third parties that receive information for their own purposes may maintain separate privacy practices and legal obligations.

Nothing in this Privacy Policy limits contractual, confidentiality, security, or privacy obligations that may apply to Phoenix Meds or a service provider or contractor acting on our behalf.

Legal and Regulatory Purposes

Phoenix Meds may disclose information when reasonably necessary to:

• comply with applicable law;

• comply with a subpoena, court order, warrant, or other lawful process;

• respond to an authorized governmental or regulatory request;

• investigate suspected fraud or unlawful conduct;

• protect the security of Phoenix Meds systems;

• enforce applicable agreements; or

• protect the rights, property, or safety of Phoenix Meds or others.

Corporate Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, reorganization, sale of assets, change of control, or similar corporate transaction, subject to applicable legal and contractual requirements.

9. Third-Party Websites and Services

The Phoenix Meds website may contain links to websites, databases, services, or resources operated by independent third parties.

A link or reference to another organization does not mean Phoenix Meds controls that organization’s privacy, information-security, or data-handling practices.

Information provided directly to an independent third party is generally governed by that organization’s privacy practices.

We encourage users to review the privacy policies of third-party websites and services before providing personal information.

10. Data Retention

Phoenix Meds may retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal or business purposes.

These purposes may include:

• providing requested services;

• maintaining business records;

• maintaining credential-verification records;

• administering professional accounts;

• documenting business communications;

• satisfying accounting obligations;

• resolving disputes;

• enforcing agreements;

• detecting or preventing fraud or misuse; and

• complying with legal, regulatory, contractual, or compliance obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable requirements.

When information is no longer reasonably necessary, Phoenix Meds may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal and contractual requirements.

11. Information Security

Phoenix Meds uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, storage system, or electronic communication method can be guaranteed to be completely secure.

Users with Phoenix Meds accounts are responsible for keeping their login credentials confidential and should not share passwords with unauthorized persons.

If you believe your Phoenix Meds account, credentials, or communications have been compromised, please contact us promptly.

12. Your Privacy Choices and Requests

Depending on applicable law and the information involved, you may have privacy rights concerning your personal information.

These rights may include the ability to request:

• access to certain personal information;

• information regarding how personal information is collected or used;

• correction of inaccurate personal information;

• deletion of certain personal information;

• a copy of certain personal information;

• information concerning categories of parties to which information has been disclosed;

• withdrawal of consent where processing is based upon consent; or

• other rights provided by applicable law.

Privacy rights are not absolute.

Phoenix Meds may be required or permitted to retain information despite a request where necessary for legal, regulatory, security, contractual, recordkeeping, or other permitted purposes.

To submit a privacy inquiry or request, contact:

info@phoenixmedsinc.com

Phoenix Meds may take reasonable steps to verify your identity before completing a request.

Where applicable law allows an authorized agent to act on your behalf, Phoenix Meds may request reasonable documentation establishing that authority.

13. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended (“CCPA”), where that law applies to Phoenix Meds and to the personal information at issue.

Depending on the circumstances and applicable exemptions, these rights may include the right to:

• know categories of personal information collected;

• know the purposes for which personal information is collected or used;

• request access to certain personal information;

• request deletion of certain personal information;

• request correction of inaccurate personal information;

• know categories of third parties to which information is disclosed;

• opt out of the sale or sharing of personal information where applicable;

• limit certain uses or disclosures of sensitive personal information where applicable; and

• exercise applicable privacy rights without unlawful discrimination.

Phoenix Meds will honor applicable California privacy rights as required by law.

California residents may submit a privacy inquiry or eligible request by contacting:

info@phoenixmedsinc.com

Nothing in this section creates a right where the CCPA does not apply or where particular information, an organization, or an activity is exempt from applicable requirements.

If Phoenix Meds becomes subject to additional notice, disclosure, opt-out, or website-control requirements, Phoenix Meds will implement the applicable mechanisms as required.

14. Other U.S. State Privacy Rights

Residents of certain other U.S. states may have additional privacy rights under applicable state privacy laws.

Where such laws apply to Phoenix Meds and to the information involved, Phoenix Meds will process eligible requests in accordance with applicable requirements.

Privacy inquiries may be submitted to:

info@phoenixmedsinc.com

15. Children’s Privacy

Phoenix Meds’ website and services are intended for business and professional use and are not directed toward children.

Phoenix Meds does not knowingly solicit personal information from children through its professional services.

If Phoenix Meds becomes aware that information concerning a child has been submitted in circumstances where its collection is inappropriate, we will take reasonable steps to address the information as required by applicable law.

16. U.S. Operations and Processing

Phoenix Meds is based in the United States.

Information collected through the Phoenix Meds website or services may be stored or processed in the United States or in other locations where authorized service providers operate, subject to applicable legal and contractual requirements.

17. Changes to This Privacy Policy

Phoenix Meds may update this Privacy Policy from time to time to reflect changes in:

• our website;

• services;

• technology;

• analytics tools;

• business practices;

• privacy practices; or

• applicable legal requirements.

When this Privacy Policy is updated, the effective date displayed at the beginning of the policy will be revised.

Where applicable law requires additional notice or consent concerning a material change, Phoenix Meds will provide the required notice or obtain the required consent.

We encourage visitors to review this Privacy Policy periodically.

18. Contact Information

Questions, concerns, or privacy requests concerning this Privacy Policy may be directed to:

Phoenix Meds Inc.
Attn: Privacy Contact
16700 US-280, Suite A-305
Chelsea, AL 35043
United States

Phone: +1 205-438-9194
Email: info@phoenixmedsinc.com