Return & Refund Policy
Effective Date: October 5, 2026
Phoenix Meds Inc. (“Phoenix Meds,” “we,” “us,” or “our”) provides business-to-business administrative and sourcing-coordination services to licensed healthcare organizations and medical professionals.
Phoenix Meds is not a pharmacy, manufacturer, drug compounder, wholesaler, distributor, dispensing facility, or shipping carrier. Phoenix Meds does not independently manufacture, compound, dispense, store, or ship medications.
Products coordinated through Phoenix Meds are supplied and fulfilled by independent licensed pharmacies, outsourcing facilities, wholesalers, distributors, or other appropriately authorized third parties.
Accordingly, product cancellations, returns, replacements, credits, refunds, shipping claims, and similar remedies are generally governed by the policies and legal obligations of the independent entity responsible for the applicable transaction.
1. Product Returns
Phoenix Meds does not independently accept returns of medications or other regulated products supplied or fulfilled by an independent pharmacy, outsourcing facility, wholesaler, distributor, or other third party.
Eligibility for a product return is determined by the entity responsible for supplying or dispensing the applicable product, subject to its policies and applicable law.
Because medications and other regulated products may be subject to specific safety, storage, temperature, packaging, security, and chain-of-custody requirements, products may not be eligible for return after they have been dispensed, shipped, transferred to a carrier, delivered, opened, used, improperly stored, or otherwise left the control of the supplying entity.
Clinics should review any applicable supplier return terms before completing a transaction.
2. Cancellation or Correction Requests
If your healthcare organization needs to cancel or correct a sourcing request, contact Phoenix Meds as soon as possible.
Phoenix Meds may assist in communicating the request to the applicable pharmacy, outsourcing facility, wholesaler, distributor, or other supplier.
However, Phoenix Meds cannot guarantee that a request can be cancelled, changed, or stopped once the responsible third party has begun processing, preparing, dispensing, packaging, or fulfilling the request.
Whether a cancellation or correction is accepted and whether any corresponding product charge is refundable will be determined by the entity responsible for the applicable transaction.
3. Incorrect, Damaged, Defective, or Missing Products
If your clinic receives a shipment that appears to be incorrect, damaged, defective, compromised, incomplete, or otherwise inconsistent with the supplier’s documentation, contact the responsible supplier promptly.
You may also contact Phoenix Meds for administrative assistance with communication concerning the issue.
Phoenix Meds may help facilitate communication between your healthcare organization and the responsible supplier, but decisions concerning:
product inspection;
replacement;
refund or credit;
return authorization;
shipping claims; and
other product-related remedies
remain subject to the policies and obligations of the supplier or other entity responsible for the transaction.
The clinic may be asked to provide information reasonably necessary to document or investigate the issue, including:
order or transaction information;
delivery information;
photographs of packaging or visible damage;
product identifying information or lot information, where applicable; and
a description of the issue.
Where a product issue is under investigation, follow the supplying entity’s instructions concerning storage, isolation, return, or disposal of the affected product.
4. Product Refunds and Credits
Phoenix Meds does not independently determine or guarantee refunds, credits, replacements, or other remedies for medications or products supplied by independent third parties.
Any refund, credit, replacement, or other product-related remedy will be determined by the pharmacy, outsourcing facility, wholesaler, distributor, or other entity responsible for the applicable transaction, subject to its policies and applicable law.
Phoenix Meds may assist a healthcare organization in communicating a legitimate refund, credit, or replacement request to the responsible entity.
Assistance from Phoenix Meds does not constitute approval of the request or guarantee a particular outcome.
5. Phoenix Meds Coordination Fees
Where Phoenix Meds separately charges a healthcare organization an administrative or coordination fee, that fee is separate from amounts charged by independent pharmacies, suppliers, wholesalers, distributors, carriers, or other third parties.
Eligibility for cancellation, adjustment, credit, or refund of a Phoenix Meds fee will depend on:
the circumstances of the request;
the coordination or administrative services already performed;
any applicable written agreement; and
any terms provided to the healthcare organization for the applicable service.
If Phoenix Meds approves a refund or credit relating to a fee charged directly by Phoenix Meds, the applicable amount, method, and processing details will be communicated to the healthcare organization.
A refund or credit of a Phoenix Meds coordination fee does not automatically require an independent supplier to refund product, shipping, dispensing, fulfillment, or other third-party charges.
Similarly, a refund or credit issued by an independent supplier does not automatically require Phoenix Meds to refund a coordination fee for services already performed.
6. Shipping and Delivery Charges
Shipping and delivery of products are generally arranged and performed by the independent entity responsible for fulfillment and its selected shipping carrier.
Refunds, credits, replacements, or claims relating to:
shipping charges;
delivery delays;
lost shipments;
damaged shipments;
temperature excursions;
carrier handling; or
other transportation-related issues
are subject to the policies and responsibilities of the supplier, carrier, or other entity involved.
Phoenix Meds may assist with administrative communication but does not independently control the carrier or guarantee approval of a third-party shipping claim or refund.
7. Delivery and Product Condition
Healthcare organizations should inspect shipments promptly after delivery and follow all storage, handling, temperature-monitoring, security, and other instructions provided by the supplying entity.
Any apparent shipping damage, temperature concern, missing item, incorrect item, compromised package, or other delivery-related issue should be reported promptly to the responsible supplier.
Phoenix Meds does not independently manufacture, compound, package, store, dispense, or inspect medications before delivery and therefore does not independently determine whether a product remains suitable for use.
Questions concerning the condition, integrity, storage, dispensing, or suitability of a product should be directed to the supplying pharmacy or other appropriately licensed entity or professional responsible for that determination.
8. Third-Party Policies
Independent pharmacies, outsourcing facilities, wholesalers, distributors, carriers, and other suppliers may maintain their own:
cancellation policies;
return policies;
refund policies;
replacement policies;
shipping policies;
damaged-product procedures; and
dispute-resolution processes.
Those policies may differ among suppliers and may also be affected by applicable federal and state requirements.
Phoenix Meds does not have authority to waive or alter an independent third party’s policies unless expressly authorized to do so.
9. Administrative Assistance and Disputes
If your healthcare organization believes an administrative error occurred during a Phoenix Meds coordination process, please contact us promptly.
Phoenix Meds may review the business and administrative records reasonably available to us and, where appropriate, assist with communication between the healthcare organization and the responsible third party.
Questions concerning a product charge made by an independent pharmacy, wholesaler, distributor, or other supplier should generally be addressed to the entity that imposed the charge.
Questions concerning a fee charged directly by Phoenix Meds should be directed to Phoenix Meds.
Nothing in this policy is intended to restrict or waive a legal right or remedy that cannot lawfully be restricted or waived.
10. Relationship to Other Agreements and Policies
This Return & Refund Policy should be read together with:
the Phoenix Meds Terms & Conditions;
the Phoenix Meds Privacy Policy; and
any separate written agreement applicable to a particular healthcare organization or Phoenix Meds service.
Where a separately executed written agreement establishes specific cancellation, refund, payment, or coordination-fee terms, that agreement will control with respect to the matters it covers.
Independent suppliers may also maintain separate commercial and fulfillment terms applicable to their transactions.
11. Contact Phoenix Meds
For administrative assistance concerning a sourcing request, supplier communication, product-related issue, or Phoenix Meds coordination fee, please contact:
Phoenix Meds Inc.
16700 US-280, Suite A-305
Chelsea, AL 35043
United States
Phone: +1 205-438-9194
Email: info@phoenixmedsinc.com
Business Hours:
Monday through Friday
8:00 AM–5:00 PM Central Time
Saturday–Sunday: Closed